who is the best contact for service or sales support?
What can I do to make calling in for service or supplies easier?
When calling or emailing in service/supply requests, please note we require the following information:
— Equipment #
— Error code (if applicable)
— Your name and phone number
Always let us know if your machine is up and running. If it is not, it will be put on priority status!
Where do I find the EQUIPment / EQ#?
You can find the RGO EQ# on the RGO sticker placed on the device. This sticker is typically on the front of the machine or on the top of the machine.
What is PRINTANISTA and how does it work? Why do I need this?
Printanista is the tool that we use to get automated meter readings and supplies alerts. Using this tool means we don’t have to bother you every time we need a meter reading and we can automatically ship your toner/ink within an estimated empty date of 20 days. Printanista allows us to keep your multifunction devices and printers running with minimal disruption to your daily work.
What is a toner pirate or toner scam?
Scammers stalk businesses of all sizes with the hopes of deceiving you and getting your money. They exist across all facets of business, and they haven’t forgotten toner and printing supplies. Printing supplies are commonly unmanaged expenses and require routine replenishment, making them an ideal target for scammers. Prepare yourself and your employees by becoming aware of how these scams are typically executed and then put systems into practice that make it difficult, if not impossible, for scammers to be successful.
Always verify your RGO Technologies rep if you aren’t familiar with who’s calling.
Our office is going to be moving – can we move the printer ourselves?
It’s always best to leave heavy duty equipment moves to the professionals. See RGO Equipment Moves for more details.