Last updated: August 19, 2026
1. INTRODUCTION AND SCOPE
This Privacy Policy explains how RGO collects, uses, discloses, and protects personal information gathered through this website. “RGO,” “we,” “us,” and “our” refers to RGO’s family of companies, including RGO Window Coverings, RGO Flooring, RGO Products, and RGO Technologies.
This website and the personal information it collects are directed at residents of Canada, primarily Alberta. This Privacy Policy is written to align with the federal Personal Information Protection and Electronic Documents Act (PIPEDA) and Alberta’s Personal Information Protection Act (PIPA).
2. INFORMATION WE COLLECT
Information You Provide Directly
When you interact with this website, you may voluntarily provide personal information, including:
- Contact and quote request forms: your name, email address, phone number, company name, and project details you submit.
- Newsletter and marketing sign up: your email address, and name if provided, when you opt in to receive communications from RGO.
Information We Collect Automatically
When you visit this website, certain information is collected automatically through cookies and similar technologies, including your IP address, browser and device type, pages visited, time spent on the site, and the website that referred you here. See the section below for details on the specific tools used.
3. COOKIES AND TRACKING TECHNOLOGIES
This website uses Google Analytics, a web analytics service provided by Google LLC, to help us understand how visitors use our site. Google Analytics uses cookies and similar technologies to collect information such as pages visited, time spent on the site, device and browser type, and the website that referred you to us. This information is collected in aggregate form and is not used by us to personally identify individual visitors.
The information generated by Google Analytics about your use of this website is transmitted to and stored by Google, and is subject to Google’s own privacy policy, available at policies.google.com/privacy.
You can opt out of Google Analytics tracking at any time by installing the Google Analytics Opt-out Browser Add-on, or by adjusting your browser settings to block cookies.
If additional tracking technologies, such as advertising pixels or remarketing tags, are added to this website in the future, this section will be updated to name them.
4. HOW WE USE YOUR INFORMATION
RGO uses the personal information described above to:
- Respond to inquiries and provide requested quotes or product information.
- Send newsletters or marketing communications to visitors who have opted in.
- Understand and improve how visitors use this website.
- Maintain internal business records and meet legal or contractual obligations.
RGO does not sell, share, or rent your personal information to third parties beyond what is described in this policy.
5. CONSENT AND MARKETING COMMUNICATIONS
RGO collects and uses personal information based on your consent, which may be express (for example, opting in to a newsletter) or implied by the context of your interaction with us (for example, submitting a quote request). You may withdraw your consent at any time, subject to legal or contractual restrictions, by contacting us using the details in Section 13 below.
Marketing emails sent by RGO comply with Canada’s Anti-Spam Legislation (CASL). Every marketing email includes a way to unsubscribe, and we honor unsubscribe requests promptly. We do not send marketing communications to individuals who have not provided consent.
6. HOW WE SHARE YOUR INFORMATION
We do not sell, rent, or trade your personal information. We may share information with:
- Service providers who help us operate this website or deliver services on our behalf, such as web hosting, email delivery, and analytics providers (including Google, as described above), under obligations to protect your information.
- Legal or regulatory authorities, where required by law, court order, or to protect the rights, property, or safety of RGO, our users, or others.
- Another company within the RGO family, where necessary to respond to your inquiry or provide the service you requested.
7. DATA RETENTION
We retain personal information only for as long as necessary to fulfill the purposes described in this policy, or as required by applicable law, after which it is securely deleted or de-identified.
8. DATA SECURITY
This website takes precautions to protect the personal information we hold. Access to personal information is restricted to employees who need it to perform a specific job function, such as responding to a customer inquiry. Employees are kept up to date on RGO’s security and privacy practices, and are notified when policies are added or changed. Systems and records containing personal information are maintained in a secure environment with access controls.
No method of transmission over the internet or electronic storage is completely secure. While we take reasonable steps to protect personal information, we cannot guarantee its absolute security.
9. YOUR PRIVACY RIGHTS
Under PIPEDA and Alberta’s Personal Information Protection Act, you have the right to:
- Access the personal information RGO holds about you.
- Request correction of inaccurate or incomplete personal information.
- Withdraw consent for the collection, use, or disclosure of your personal information, including unsubscribing from marketing communications.
To exercise any of these rights, contact us using the details in Section 13 below. If you are not satisfied with our response, you may file a complaint with the applicable privacy regulator:
- Office of the Information and Privacy Commissioner of Alberta
- Office of the Privacy Commissioner of Canada
10. CHILDREN’S PRIVACY
This website is not directed at children, and we do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us so we can remove it.
11. LINKS TO OTHER WEBSITES
This website may contain links to third party websites, such as Steelcase. RGO is not responsible for the privacy practices or content of external sites. We encourage you to review the privacy policy of any website you visit after leaving ours.
12. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The date at the top of this policy indicates when it was last revised. We encourage you to review this page periodically.
13. CONTACT US
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:
RGO IT Department
Email: IT@rgo.ca