20-0135870

To apply, submit your resume to: hr@rgo.ca

Position Type: Full-Time, Permanent

Location: Edmonton, AB

Reporting to the Director of Sales & Marketing, the Manager of Design & Sales Support oversees the Design
and Support Team and provides ongoing training and development, sets the direction of priorities and controls
workflow where needed. A focus on the continuous improvement of the team is an essential component of the
overall RGO team

Responsibilities:

Lead, Manage, Accountability (LMA)

  • Responsible for motivating, engaging, and leading the development of the Design & Sales Support
  • Recruiting, hiring and onboarding of Design & Sales Support team members
  • Conduct annual performance reviews and quarterly pulse checks for direct reports
  • Approve appropriate usage of vacation, sick or banked time, and manage the time-off coverage strategy

Design and Sales Support

  • Coach staff on strategies for handling work effectively and efficiently, and managing their overall
    workload priorities
  • Work directly with Management to increase revenue/margins through development of existing and new
    business
  • Oversee the RFP process
  • Check Sales Associates quoting and order accuracy, product understanding and proper specifications;
    coach and mentor team as required
  • Assure the accuracy and appropriate applications of drawings for Designers

Training and Coaching

  • Identify training requirements for new staff, new products, or updates to existing product lines
  • Create training programs and schedules that streamline the onboarding experience and enable design
    & sales support members to contribute faster
  • Conduct or coordinate Hedberg training as required
  • Participate in training as required, including conferences, webinars and other informative sessions about
    products/manufacturers

Marketing/Communication/Other

  • Collaborate with the Director, Sales & Marketing on process and communication between the teams
  • Facilitate all departmental meetings and provide direction key initiatives
  • Assists with the development and execution of hosting events
  • Take the lead with engagement initiatives for the betterment of the sales and design teams, and that of
    RGO overall

Qualifications:

  • Post-secondary education (Diploma or Degree) in Interior Design, Interior Design Technologies, or
    Architectural Technologies is preferred.
  • Operations, customer service and operating systems experience.
  • Strong working knowledge of word, excel, with information systems experience
  • Ability to quickly learn new technologies including Hedberg Business System
  • Prior track record of achievement in positions with significant accountability
  • Ability to work, contribute and collaborate in a team environment
  • Strong communicator who can comfortably represent RGO at sales and design meetings
  • Outgoing, positive attitude, strong emphasis on listening, people management and hardworking
  • Excellent problem solver who anticipates issues and develops resolutions
  • Decisive leader who can gather information and determine appropriate solutions
  • Adept trainer who can impart his or her knowledge to more junior employees while coaching and
    mentoring
  • Previous management or leadership experience is preferred
  • Strong ethics, tact, diplomacy, confidentiality, and good judgement when dealing with information
    pertaining to candidates, employees and the company
  • Initiative, ability to think critically and act logically in evaluating situations and generating required steps
    to ensure success
  • Positive, go-getter, hands-on attitude with a customer service approach
  • Ability to create positive relationships, establish rapport and work effectively with all levels
  • Agile and adaptive with a focus on delivery of results
  • Ability to work independently with a remote HR team setting
  • High proficiency with all Microsoft Office suite
  • Experience working in SharePoint and MS Teams is an asset
  • Proof of full immunization against COVID-19 is required upon hire

Why RGO?

Our People:  Our people are our most valuable asset. At RGO we drive a high-performance culture through open communication and the sharing of ideas, continuous learning and development opportunities, awards and recognition programs, and dynamic, collaborative work processes

Our Values: At our core we strive to incorporate our values into everything that we do. We stand by our core values, and they drive our big business decisions and corporate culture. Staying true to our values has enabled RGO to be Great Place to Work certified, Best Workplaces in Alberta, Best Workplaces for Mental Wellness, Best Workplaces for Giving Back, Best Workplaces Managed by Women and win Canada’s Best Managed Companies award since 2006.

Our Employee Experience: Providing an amazing customer experience is at the heart of what we do. We believe in order to execute on an amazing customer experience the formula for success is to first deliver a great employee experience. RGO invests in the employee experience through an active social committee that organizes fun events for RGO team members and their families throughout the year, fitness subsidy, education reimbursement program, RRSP matching, RGO Wellness program, comprehensive benefit program, and supporting employees and their families through RGO’s EFAP.

Our Safety Culture: Safely go, the RGO way, it’s not just our safety slogan, its ingrained in our culture. As a COR certified company, we strive to maintain an industry leading safety program that protects our employees, other parties where our operations are carried out and the general public from harm, and promotes the physical, psychological and social well-being of our staff.

If you are seeking an exciting challenge and meet or exceed our qualification requirements, please submit your resume to hr@rgo.ca

We appreciate the interest of all applicants and will only contact qualified candidates.